Returns Policy and Terms & Conditions
Thanks for your purchase with us. In the event that you are not completely satisfied with your order, you have 14 days to return the goods by contacting us at lelisdeligifts@gmail.com to be provided with the returns process.
Please keep in mind that any item sent for a full refund must be returned unused in the original undamaged packaging and in the same condition as you received it, with the tags still on the product.
In the event an item is received broken or damaged we will need to be notified within 24 hours of receipt via email to lelisdeligifts@gmail.com. We will require photos of the damaged item for us to provide the return address for the chance of us to access the damaged item, then upon satisfaction you will be given a full refund or we’re happy to exchange the item subject to availability, dependent on what you are likely to prefer.
Refunds will look to be processed within 14 days of receipt of the item and inspection. If the return can be taken to the shop please do so with your order receipt in opening hours.
Please note that it is the customer who is responsible for return shipping fees and we cannot take responsibility for the delivery time or loss of a returned package, so we recommend using tracking numbers to insure your package is returned to us.
None of the above affects your statutory rights.
Contact Us
If you need to talk to someone about your return or refund, we’re here to help.
Feel free to email us or to drop us a line on 07880 239283.
Leli's Deli & Gifts
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